Sky Customers Urged to Reset Passwords

Sky Customers Urged to Reset Passwords

Sky customers have been advised to reset their passwords as a security measure.

In an email sent to a number of its customers, the company wrote: “At Sky we take the security of your data and information extremely seriously. To help keep your account safe we have reset the password for your Sky account.”

Sky confirmed on Twitter that the message is genuine and prompted receivers to follow the link to reset their password, although the reason behind the reset remains unclear.

“The latest news regarding password resets occurring for email accounts with sky.com, as so-called ‘precautionary measures’ that have been taken, indicates that the incident is ongoing and possibly the root cause is still unknown,” said Joseph Carson, chief security scientist & advisory CISO at Thycotic.

“If indeed this was a credential stuffing cyber-attack, then there would be an indicator of a high number of failed log-in attempts, hopefully resulting from some users following best practices by not using the same password across multiple accounts. This is what credential stuffing is trying to abuse using an automated process.”

Sky needs to be following incident response best practices and treating this incident as serious because, in many cyber-incidents, you tend to uncover more serious data breaches when you start looking harder, Carson added. “Sky customers should really start using password managers and two-factor authentications to ensure that a password is not the only security protecting sensitive data.”

Source: Information Security Magazine